All workZee Liu
Case 01 / 06RubrikMar 2023 — Jan 2024Enterprise SaaS · Growth

A trial that sells itself.

  • 0→1 Framework
  • Gamification
  • PLG
  • B2B Enterprise

Rubrik's existing customers had no low-friction way to evaluate add-on products. I led a 9-team effort to ship a modular gamified trial framework that turned proven users into product-led buyers.

Role
Senior Product Designer
Timeline
Mar 2023 — Jan 2024
Team
9 cross-functional teams
Tools
Figma, Prototyping, User Research
The deeper cut

Most of my work lives behind NDAs and embargoes. The walkthrough that matters — the why, the things I cut, the calls I'd make differently — happens in conversation, not on a page.

The design problem

How can we encourage data security users to explore more Rubrik applications in the ecosystem and influence purchase decisions — without a sales handhold?

Outcome at a glance

$4.5M ARR generated

Generated over two years from 57 Microsoft 365 contracts secured, including 16 large enterprise customers. Three additional Rubrik features were integrated into the trial framework after launch.

$4.5MARR generated
57Contracts (16 enterprise)
3 moreFeatures adopted the framework
02My contributions

Where I made the calls.

  1. 01Partnered with UX research to interview target users, analyze archetypes and feedback, and run usability testing across two product lines.
  2. 02Defined product requirements and shaped a hands-on, gamified experience with a reusable template strategy — so other Rubrik teams could plug in without redesigning their own onboarding.
  3. 03Created low- to high-fidelity prototypes, defined functionality and interactions across use cases, updated the design system, and led QA with iterative improvements.
  4. 04Aligned research-backed design decisions with cross-functional stakeholders and streamlined internal UX team processes along the way.